One of the complaints that I and many others have about electronic mediated communication is that there is a lack of interpersonal cues. It is difficult to get a sense of what the other person is feeling or sometimes even what they mean. I feel that the lack of nonverbal cues results in miscommunication.
I find it interesting that the research done by Joseph Walter suggests that sometimes in an electronic impersonal communication environment people feel more free to share ideas and comment on others and that sometimes it is more strategic to use this type of communication in certain workgroups. After reading this I thought about some of the communication that goes on in my organization over email. We set up multiple email aliases that others can subscribe to in order to communicate with users that might have similar interests. I find that it is easier to comment on information when you don’t know personally all of those who are included in that alias
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2 comments:
I understand your concern about not having nonverbal cues, but I also find it liberating. When you send email, you can focus on the information being sent, without neccessarily worrying about the emotion behind it. I always find that it is easy to clarify misunderstandings by asking directly "Are you upset with me? Your last email seemed abrupt." Oftentimes, we ascribe emotion when there is none intended. It becomes important to understand that email and other texting programs are designed for simplified messages and you must use it for the situations that require impersonal and straightforward interactions.
I believe that when it comes to business, it needs to be kept professional; therefore, there shouldn’t be much of a need for verbal ques. I believe that it is management’s job to clearly and effectively communicate to their employees the necessary information so that there isn’t any ambiguity. I don’t think that feelings should get in the way of business.
I believe it is true that electronic communication is less personal compared to face-to-face communication. I also agree that people can be misunderstood in e-mails, and it is harder and takes longer to sort these issues out over an electronic medium.
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